Most WESUNNY products are manufactured according to customer-approved specifications, including OEM and ODM requirements.
Due to the customized nature of these products, returns or cancellations are generally not accepted once production has commenced, unless manufacturing defects or confirmed non-conformities are identified.
Order Approval Responsibility
Customers are responsible for reviewing and approving:
Product specifications
Dimensions
Colors and finishes
Materials
Packaging requirements
Logos and artwork
Technical drawings and samples
Approved specifications will be used as the final production standard.
Quality Assurance
Before shipment, WESUNNY conducts internal quality control procedures, including:
Quality inspection
Dimension verification
Surface finish inspection
Packaging inspection
Production approval checks
Inspection standards may be based on approved samples, technical drawings, or mutually agreed specifications.
Shipping Damage Claims
Any shipping damage, packaging damage, or missing parts must be reported within:
7 calendar days after receipt of goods.
Customers should provide supporting documents, including:
Photos
Videos
Shipping documents
Container condition records
Inspection reports
Failure to report within the required period may affect claim eligibility.
Manufacturing Defects
If a manufacturing defect or confirmed product quality issue is identified, WESUNNY may provide one or more of the following solutions depending on the situation:
Replacement parts
Repair solutions
Product replacement
Technical support
Agreed compensation
All claims are subject to investigation and verification by both parties.
Spare Parts Support
To support long-term product use and maintenance, WESUNNY can provide spare parts and replacement components for eligible products, subject to availability.
Additional charges and shipping costs may apply depending on the specific request.
Non-Cancellable Orders
Once production has commenced based on customer-approved specifications, materials procurement, or customized tooling arrangements, order cancellation may not be possible.
If cancellation is accepted under special circumstances, customers may be responsible for incurred production, material, tooling, and administrative costs.
Limitation of Liability
WESUNNY shall not be responsible for:
Improper installation
Misuse of products
Unauthorized modifications
Damage caused by extreme weather conditions
Normal wear and tear
Improper storage or maintenance after delivery
Customers are responsible for ensuring products comply with local regulations and intended application requirements.
Contact Information
For claims, returns, or after-sales support, please contact:
